The Wasatch Service Data Uploader is provided to speed the solution of problems for customers with a current Service Agreement.
The Service Data Uploader is a powerful tool for working quickly with Wasatch Customer Service to get your questions answered. It enables Wasatch to examine your settings and imaging configurations in detail, and it makes it simple for you to upload problem files without needing to deal with email attachments or file compression utilities.
The general settings of Wasatch SoftRIP and some details of your system are always uploaded. You may additionally request that imaging configurations and ICC profiles for your current printer configurations be uploaded. This can save many rounds of questions and answers when you want a problem solved quickly.
This tool can also be used to upload problem files, or to make an instant snapshot of your Wasatch system's status for your own use or for sending to your dealer, without uploading it to Wasatch.
Run Service Data Uploader from the main Wasatch Help menu here;
The next screen will prompt for your contact information, so that someone can get back to you about your problem, and for a description of the problem.
After completing all contact information and a problem description, press OK to reach the next window;
If your problem has anything at all to do with image quality, make sure you check Full Imaging Configurations. If you'd also like to upload some small (under 20 megabyte) problem files, check Problem Files, and use the Add button.
When your selections are complete, you can either press Upload to immediately send data to Wasatch, or you can press Make File For Upload to create the data file and place it where you like on you system.
It can be extremely useful to choose Make File For Upload if you are not on the internet, or if you simply want to make a snapshot of system data for your own use, or for later transmission to someone other than the Wasatch service department. The .tar or "Tape Archive" file format created by Service Data Uploader can be opened by most common compression/decompression utilities, making it completely accessible to all service technicians other than those at Wasatch. This also allows you to review exactly what information is being sent to Wasatch, should you have concerns about security.
If you are running tests on someone else's computer, as often happens during sales calls or at trade shows, attaching a thumb drive and using Make File For Upload to place data on that thumb drive is a great way to secure the service information for later analysis or transmission.
Any time you upload data to Wasatch, contact our service department via email to let them know it's coming.